Service Pro
The SERVICEPRO is a state-of-the-art psychometric profiling tool that identifies the individual's strengths and aptitudes for a service career while providing selection strategies, structured interview questions and develop-mental suggestions to build a more effective service culture.
The ServicePRO:
• Identifies inherent potential to provide top quality service
• Provides a comprehensive selection strategy
• Gives managers valuable coaching & development strategies
• Is objective, comprehensive and thoroughly validated
• Is economical
• Is available online
• Provides valuable individual feedback to candidate
The SERVICEPRO is a personality profile designed specifically to identify the key characteristics of individuals being considered for a wide variety of service oriented positions. It assesses self management potential, motivational profile, fit to structure, comfort with conflict and overall fit to various service performance environments. The SERVICEPRO also assesses social orientation, analytical orientation, confidence, managing energy and commitment to service as a career.
Profiling for Performance, Retention and Fit to Information Technology Career
Today more than ever, service based industries and customer service organizations are a key component of the economy and nobody can afford to lose a customer. As more and more successful organizations focus on maintaining their competitive edge, many have adopted psychometric profiling tools to be used as part of a selection and development strategy focused on hiring superior service people.
Selection & Retention
The SERVICEPRO provides an objective assessment of the individual's strengths and how they may be used in delivering quality service. It predicts probable performance and fit into the service culture. By assessing self management, motivation, need for structure and comfort with conflict among other attributes, the SERVICEPRO can identify those who are most likely to succeed and be retained within a service organization.
Training & Coaching
The SERVICEPRO is comprehensive and objective, often providing managers with insights that they may not have considered when managing service people. The SERVICEPRO identifies the individual's inherent strengths and how they can be leveraged into providing superior service. The SERVICEPRO also provides insight into areas that are growth opportunities which need development. It also presents useful suggestions on coaching and managing the individual in each of these areas. The SERVICEPRO also provides useful in-depth personal feedback with developmental suggestions for the individual completing the profile.
Interpretation Information
The SERVICEPRO measures 8 separate character traits (self direction, motivation, social orientation, non-conforming, compliant, relaxed, analytical orientation and conforming) which include both the powerful and neutralizing aspects of personality. This allows for the formation of a profile which can be compared to norms for a wide variety of service cultures. In addition, the SERVICEPRO measures the individual's feelings about confidence, lifestyle management and commitment to a service career. These issues can be attitudinal blocks to performance in a service role. All these factors are presented in an easy to interpret fashion with selection questions and coaching suggestions included.
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